Thankyou for purchasing our products at www.shoploveserendipity.com  In order to be eligible for a refund you must return the product within thirty calendar days of your purchase.  The product must be in the same condition that you receive it and undamaged in any way.  After we receive your item our team of professionals will inspect it and process your refund.  The money will be refunded to the original payment method used during the purchase.  For credit card payments it may take five to ten business days for a refund to appear on your credit card statement.  If the product is damaged in any way, or you have initiated the return after thirty calendar days have passed, you will not be eligible for a refund.  If you have any further questions please feel free to contact our customer support team at shoploveserendipity@gmail.com